Chat support disappears from redesigned T-Mobile app (Update: Statement)
Is it a bug or a strategic decision to phase out chat support?
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- A recent update to the T-Mobile app has removed chat support via the app for most users, though some iOS users still see the option.
- Users can still contact T-Mobile support through T-Force on social media or via phone.
- We’re unsure if the chat feature will return to the T-Mobile app or if it has been phased out, though T-Mobile through its statement mentions that it will be returning soon.
Update, August 7, 2024 (11:02 PM ET): T-Mobile has provided us a statement on the matter:
We’re updating chat support which may have caused some customers to temporarily lose access to the feature. It will be back up and running again shortly.
