T-Mobile just greatly simplified the online trade-in process in three key ways
A leaked internal memo for in-store staff lays out three ways your next online trade-in experience will be a lot better.
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Credit: Edgar Cervantes / Android Authority
- A leaked internal T-Mobile memo describes three key ways the carrier is enhancing the online experience for customer trade-ins.
- Most notably, customers will now see their entire trade-in value reflected in monthly bill credits.
- Customers will also see promo pricing totals reflected in their cart and have the ability to finance accessories without needing to hit a minimum price.
When you walk into a T-Mobile store to buy a new phone, you usually bring your current phone along to trade it in. However, you don’t need to go to a physical store to do this. Using the T-Mobile.com website or the T-Mobile app (or the T-Life app, which is essentially the same thing now), you can tell T-Mo what phone you currently own, pick out your new phone, and handle the whole upgrade transaction right from your couch at home. Not bad!
Unfortunately, this process has had three sore spots. According to a leaked memo distributed to store staff (via The Mobile Report), though, the Uncarrier will address these three issues starting August 29, 2024.
