Received a suspicious link from T-Mobile? Here’s what’s going on
The links lead to data collection forms hosted by a third-party.
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Credit: Edgar Cervantes / Android Authority
- T-Mobile customers are receiving suspicious-looking links from official support channels, causing concern.
- These links lead to secure forms hosted by a third-party company as part of T-Mobile’s new system.
- While the links are legitimate, the unfamiliar URLs have caused confusion among users.
T-Mobile customers have recently been receiving unusual-looking links from its support channels, sparking concerns about potential phishing scams. However, these links are legitimate, though their appearance and origin have raised questions.
The Mobile Report has discovered that T-Mobile’s support teams, particularly T-Force, the social media support team, are now using a third-party service, Khoros, to host secure forms for customers. The links to these forms appear suspicious due to their unfamiliar domain name. One particular example highlighted involved a customer being directed to a “Handset Upgrade Form” shown below, but through a link that looked questionable at first glance.
