Google can keep a phone if you send for repair with non-OEM parts (Update: Changing policy)
UPDATE: Google reversed course. It will remove the controversial clause allowing it to keep phones sent in for repair.
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Credit: Edgar Cervantes / Android Authority
- Google’s terms and conditions related to Pixel repairs stated it would not return a device if it had non-OEM parts.
- This would essentially allow Google to “steal” your phone if you sent it in for repair with third-party hardware.
- However, Google has confirmed it is changing this policy, likely due to public outcry.
Update, June 4, 2024 (03:50 PM ET): Google has responded to Android Authority regarding the controversial clause in its service and repair terms and conditions that allows the company to keep a device sent in for repair if that device has non-OEM parts. Google has assured us that it will not keep phones sent in for repair and that it is changing the wording of its ToS agreement to reflect this better.
Here is the statement from a Google spokesperson:
