Effective Tricks to Eliminate QuickBooks Unexpected Error 5

QuickBooks unexpected error 5 appears when the file location is inaccessible to the QuickBooks database service user. The error message "Got unexpected error 5 is a call to NetShareGetInfo for Path" appears when this issue occurs. 

This type of error occurs when the system is not configured appropriately or when there are invalid entries in the Windows registry. Unexpected error 5 in QuickBooks is essentially a problem that typically manifests as a warning message that is: 

Encountered Unexpected Error 5 in call to NetShareGetInfo for path\\server\file.QBW

This error essentially indicates a serious application problem with the software, which you may encounter when attempting to save the firm file.

You can contact our professional by dialing the +1(855)-738–0359 immediately. Our experts will then work to resolve the error. 

Key Factors Leading to the Error Unexpected error 5 in call to NetShareGetInfo for Path

The following factors may be the cause of this QuickBooks unexpected error 5 when calling NetShareGetInfo for the path:

• A fundamental reason contributing to this problem may be improper QuickBooks desktop version installation
• If the system is forced to shut down or shuts down incorrectly
• Additionally, if there are insufficient rights for the Windows user account being used
• Alternatively, the shared download address for the point of sale update may be invalid
• Invalid entries in the Windows registry may also cause this problem for you

4 Solutions to Eliminate QuickBooks Unexpected Error 5

When we encounter this QB unexpected error 5 on your screen, you need to eliminate it by following the procedure mentioned below:  

Solution 1: Eliminating the user

• First, choose the users in QuickBooks Desktop by opening the company tab
• Next, decide which users and roles to set up
• Selecting the user from the user list comes next
• To confirm, choose OK as the last step

Solution 2: Creating the user again

• Choose the roles and user
• Next, come up with a new username for the user
• Create a new password after finishing that, then make sure it's correct
• Press the OK tab after setting up the user's duties

Solution 3: In Windows, disable User Account Control

• Press the Windows + R keys to launch the run window during this operation
• After that, navigate to the control panel and press the OK button
• After selecting user accounts, select user accounts (traditional view)
• QuickBooks UAC encountered an unexpected error 5 when calling netsharegetinfo for the path
• Next, select Change User Account Control Settings
• Select Yes to proceed if you see any UAC prompts
• Then, move the slider to make it never alert.
• And to disable UAC, click OK
• You can alternatively choose to always be notified and click OK to activate UAC
• At the end, select to reboot your system

Solution 4: QuickBooks Point of Sale (POS) update

• As an administrator, you must log in to the point-of-sale system here
• Next, navigate to the help menu and select Software Update
• Select your updater preference now
• Then select the general tab
• Additionally, choose to download updates automatically
• Additionally, choose Notify me to receive notifications when new updates become available
• Finally, when finished, select OK
• When new versions of the program become available, they will be downloaded and installed automatically

Explore more:- How do you fix QuickBooks Payroll Error PS038 quickly?

Conclusion

With the help of this blog, you will be able to resolve the QuickBooks unexpected error 5 as the solutions are mentioned above.

However, if you are still stuck with the same dial +1(855)-738–0359, connect with our experts, seek their guidance, and they will immediately provide you with the technical assistance.

QuickBooks Unexpected Error 5 – Frequently Asked Questions

What is QuickBooks Unexpected Error 5 and why does it occur?

• QuickBooks Unexpected Error 5 is a critical error that usually occurs when QuickBooks is unable to access essential system files or Windows components. This error can happen due to corrupted company files, incorrect user permissions, outdated QuickBooks software, or conflicts with antivirus and firewall settings. It often interrupts workflow and can prevent normal operations in QuickBooks.

How do I know if I am experiencing QuickBooks Unexpected Error 5?

• You can identify QuickBooks Unexpected Error 5 when an error message appears on your screen stating “Unexpected Error 5” during startup, while opening a company file, or during updates. Symptoms may include program freezes, slow performance, and repeated crashes while performing tasks in QuickBooks.

Can outdated QuickBooks software trigger Unexpected Error 5?

• Yes, using an outdated version of QuickBooks can cause compatibility issues with Windows and security protocols, which may lead to Unexpected Error 5. Keeping your QuickBooks software updated ensures compatibility and reduces the risk of encountering this error.

How do user permissions affect QuickBooks Unexpected Error 5?

• QuickBooks requires administrative access to certain system files and Windows registry entries. If the user account lacks proper permissions, the software cannot access these files, triggering Unexpected Error 5. Running QuickBooks as an administrator or adjusting Windows permissions can help resolve this issue.

Does antivirus or firewall software cause Unexpected Error 5?

• Yes, overprotective antivirus or firewall settings can block QuickBooks from accessing necessary files or online services, causing Unexpected Error 5. Temporarily disabling security software or creating exceptions for QuickBooks files often resolves the problem safely.

How can I fix QuickBooks Unexpected Error 5 manually?

• To fix this error, first ensure you have the latest QuickBooks update installed. Next, check your user permissions, repair damaged company files using QuickBooks File Doctor, and verify that antivirus or firewall settings are not blocking QuickBooks. Restarting your computer and running QuickBooks as administrator can also help resolve the issue.

Is QuickBooks Unexpected Error 5 related to company file corruption?

• Yes, damaged or corrupted company files are a common cause of Unexpected Error 5. Using QuickBooks File Doctor or restoring a recent backup of your company file can help repair corruption and prevent recurring errors.

Can network issues cause QuickBooks Unexpected Error 5?

• Network interruptions or unstable connections can sometimes lead to Unexpected Error 5, especially in multi-user environments. Ensuring a stable network, properly configuring the QuickBooks Database Server Manager, and checking connectivity can prevent this error from appearing.

Should I contact QuickBooks support if the error persists?

• Yes, if basic troubleshooting steps do not resolve Unexpected Error 5, contacting QuickBooks support or a certified professional is recommended. They can perform advanced diagnostics, identify hidden issues, and provide solutions without risking data loss.

Can reinstalling QuickBooks solve Unexpected Error 5?

• Reinstalling QuickBooks can be an effective solution if the error is caused by corrupted installation files. Performing a clean installation ensures all program files are restored and eliminates conflicts that may have caused Unexpected Error 5.

Does running QuickBooks in compatibility mode help with Unexpected Error 5?

• Yes, running QuickBooks in compatibility mode for your version of Windows can sometimes resolve Unexpected Error 5, particularly if the issue is related to system compatibility. Right-click the QuickBooks icon, select Properties, and adjust compatibility settings to match your operating system.

Is it safe to continue working with QuickBooks if Unexpected Error 5 occurs?

• Continuing to use QuickBooks without addressing Unexpected Error 5 is not recommended. Ignoring the error can lead to further data corruption, loss of productivity, and potential compliance issues. Resolving the error promptly ensures smooth and secure accounting operations.