Business Taking a New Leap with AI and RPA in Hyper-automation

Hyper-automation has created a stir in business process management. We are discovering the transformation of hyper-automation in an organization with the guidance of AI and RPA.

Hyper-automation is a new term for technology and other industries where automation is needed. According to Gartner, hyper-automation is one of the most trending technologies that will greatly impact the next few decades. The motive of hyper-automation is to cancel out the repetitive tasks and make the whole task automatic by creating bots to perform them. These tasks will be performed with the combination of robotic process automation (RPA) and other advanced technologies like artificial intelligence (AI). In this article, we will understand the key benefits and best practices of hyper-automation. We will also get a glimpse of how it will help the manager + title achieve organizational goals.

How Hyper-automation Helps Manager +title

Hyper-automation is one of the most significant trends in the digital transaction community. It tends to accelerate growth in industries where it is properly implemented. Let’s take a look at how hyper-automation helps managers + titles achieve organizational goals.

Achieve Business Goals

In the cutthroat business environment, organizations need modern ways to improve their goals. Hyper-automation helps streamline enterprises’ workflows and eliminates the traditional operational process. Different industries may have different needs, but with hyper-automation, companies want growth and focus on upscaling operations to meet customer needs.  

Enhance the Customer Experience

Hyper-automation helps the organization ensure a seamless and consistent customer experience and maintain a cordial relationship. For example, in the banking sector, with the guidance of new technologies like AI and ML, the IT teams focus on customers’ digital experiences and streamline documentation processes like Customer Due Diligence (CDD) and onboarding clients hassle-free. The RPA bots can reduce document verification time and also solve intricate customer demand services easily.

Drive Digital Transformation

The RPA in hyper-automation creates a digital transformation strategy that is usually conducted by humans. For example, Amazon Go retail stores across the U.S. cities have implemented automation technology that includes no human interaction. These stores have digital selves to check inventory and automated billing for customers, which provides a hassle-free digital experience.

Case study

The tech giant IBM has developed its very own hyper-automation called “IBM Automation”.

IBM is one of the multinational technology organizations that has recently specialized in hyper-automation. The chairman and CEO, Arvind Krishna, believes that “our clients’ systems support modern society. In making them faster, more productive, and more secure, we don’t just make the business work better. We make the world work better.” With this vision, this AI-powered automation tool will benefit HR, finance, and supply chain management to resolve challenges and differences in business and IT processes. The IBM Cloud Paks with IBM Automation provides an intelligent automation solution with the help of RPA-driven automation.

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