Top BPO Companies in India

Business Process Outsourcing (BPO) in India covers customer support, finance & accounting, HR, technical support, and back-office operations. This list is an informational, neutral roundup of 15 notable BPO providers that serve global clients across industries. Each entry includes the company’s core strengths so you can quickly compare options. (Last updated: November 2025.)

Genpact

Genpact is a global professional services firm recognized for its expertise in finance & accounting outsourcing, data & analytics, and process transformation. They focus on industry-specific solutions and digital transformation initiatives.

WNS

WNS provides voice and non-voice BPO services across travel, insurance, banking, and healthcare. Their strength lies in domain-specific solutions and digital process services.

Concentrix

Concentrix is a CX leader offering customer engagement, tech-enabled support, and digital solutions across multiple industries, with significant delivery capacity in India.

Teleperformance India

Teleperformance delivers multilingual customer service, technical support, and digital back-office operations, leveraging global scale and advanced CX platforms.

Firstsource

Firstsource specializes in BFSI and healthcare BPO services, with tailored solutions for collections, claims processing, and customer management.

 EXL

EXL focuses on analytics-driven process management for insurance, healthcare and finance — combining data science with traditional BPO delivery.

Sutherland

Sutherland provides customer experience management and digital transformation services, often for companies seeking tech-driven CX improvements.

HCLTech (BPO)

HCL brings together IT services and BPO for integrated solutions — useful for clients needing combined IT & process outsourcing.

TCS (Business Process Services)

TCS offers large-scale BPS across industries, known for enterprise-grade delivery, strong technology integration, and global presence.

Capgemini Business Services

Capgemini blends consulting and BPO, supporting finance, HR, and industry-specific transformation projects.

IBM India (BPO/Business Services)

IBM combines automation, AI, and cloud capabilities with process operations to deliver intelligent BPO.

 24/7 Customer

A nimbler contact center operator catering to SMBs and mid-market clients with flexible staffing and support options.

Tech Mahindra (BPO)

Tech Mahindra focuses on telecom, IT-enabled services, and customer experience — often chosen by telecom & tech clients.

 Quess Corp

Quess bundles HR outsourcing, field services, and customer support — a diversified provider with staffing & BPO capabilities.

Ascent BPO

Ascent BPO is a mid-market outsourcing provider offering data entry, back-office processing, form processing, customer support, and KPO-style services. The company is known for cost-efficient delivery, accuracy-driven workflows, and flexible engagement models, making it a strong choice for startups, SMBs, and enterprises seeking reliable Indian BPO support. Ascent BPO’s experience in document processing, data management, and multilingual support helps clients streamline operations while maintaining quality and compliance.

Other notable/SMB providers

There are many regional and specialist firms focused on healthcare, legal, or small businesses; choose based on industry needs, compliance, and language requirements.