Telecom Operations Management Market 2030 Industry Report: Size, Demand, and Forecast Insights

According to the latest TechSci Research report, titled “Telecom Operations Management Market – Global Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030F,” the Global Telecom Operations Management Market was valued at USD 13.73 billion in 2024 and is projected to reach USD 22.66 billion by 2030, growing at a compound annual growth rate (CAGR) of 8.71% over the forecast period. The market’s growth is underpinned by increasing digitalization, evolving customer expectations, and the need for agile, cost-effective, and customer-centric telecom services.

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Customer Experience as a Strategic Imperative

Enhancing Service Quality and User Satisfaction

In an increasingly saturated and competitive telecom landscape, service providers are turning their attention toward customer experience management as a key differentiator. Delivering seamless, personalized, and high-quality services is now fundamental to customer retention and brand loyalty. As a result, telecom operators are investing in telecom operations management (TOM) solutions that allow real-time monitoring of service performance from the customer's viewpoint.

These systems enable:

• Proactive detection and resolution of service disruptions
• Rapid response through automated customer support tools
• Comprehensive insights into customer journeys and service quality

Such capabilities help telecom providers reduce churn rates, improve satisfaction, and strengthen their competitive position in a dynamic marketplace.

Hyper-Personalization Through Advanced Analytics

Modern TOM platforms integrate behavioral analytics and customer profiling tools, allowing service providers to create hyper-personalized offerings. By analyzing usage patterns and preferences, telecom operators can deliver:

• Tailored service packages
• Contextual promotions
• Predictive maintenance and support models

The integration of TOM systems with customer relationship management (CRM) platforms further enables alignment between operational execution and strategic business goals. Notably, in 2024, operators that adopted advanced customer experience platforms witnessed an average 20% increase in customer retention, demonstrating the measurable impact of investing in user-centric operations.

Key benefits of cloud-based TOM platforms include:

• Centralized monitoring and control across distributed networks
• Real-time access to operational data and performance metrics
• Reduced operational complexity through automated updates and patches

This cloud adoption trend aligns with the industry’s broader push for digital agility and faster response to changing market dynamics.

Market Segments Covered into Report:

Telecom Operations Management Market, By Solution Type:

• Network Management
• Service Management
• Security Management
• Cloud Management
• Others

Telecom Operations Management Market, By Service Type:

• Managed Services
• Professional Services
• Others

Telecom Operations Management Market, By Vertical:

• Telecommunications
• IT & ITES
• BFSI
• Healthcare
• Manufacturing
• Retail
• Government & Public Sector
• Others

Key Market Players

• IBM Corporation
• Cisco Systems, Inc.
• Huawei Technologies Co., Ltd.
• Oracle Corporation
• Nokia Corporation
• Amdocs Limited
• Accenture plc
• NEC Corporation

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