Samsung confirms bootloop issue on older Galaxy phones, and here’s how to fix it
You will have to contact Samsung Support to recover your phone without a data wipe, or wipe the data yourself.
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Credit: Ryan-Thomas Shaw / Android Authority
- Samsung has acknowledged the recent bootloop issue faced by users of older Galaxy devices.
- The cause of the bootloop is an update to the Samsung SmartThings app.
- Affected customers should contact Samsung Support to help fix the issue. Alternatively, experienced users can try a data wipe.
Users of certain older Samsung Galaxy flagships recently received an update that threw their devices into a bootloop. We had reached out to Samsung for their comments on the matter, and a spokesperson has gotten back to us with the following statement:
We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app.
