Hawaiian Airlines LAX Terminal +1-888-839-0502

If you’re flying with Hawaiian Airlines LAX Terminal through Los Angeles International Airport (LAX), you’re likely on your way to or from a tropical paradise. But before you get to the white sandy beaches and warm ocean breezes, your journey begins at the terminal. Hawaiian Airlines operates from Terminal B, also known as the Tom Bradley International Terminal (TBIT) at LAX. In this friendly, informative guide, we’ll walk you through the terminal experience—from check-in to boarding—focusing on what you can expect when traveling with Hawaiian Airlines.

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Terminal Overview: Tom Bradley International Terminal (TBIT)

Hawaiian Airlines passengers use the Tom Bradley International Terminal (TBIT) at LAX, which is widely regarded as one of the airport’s most modern and traveler-friendly terminals. Recently upgraded with significant renovations, TBIT offers a polished, spacious, and well-organized experience for both domestic and international travelers.

The terminal is well-signed and easy to navigate, with wide corridors, sleek architecture, and a clean environment. It’s also connected to other terminals via airside walkways and the LAX Automated People Mover (currently expanding), which adds to overall accessibility.

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Check-In Process and Baggage

When you arrive at TBIT, Hawaiian Airlines has clearly marked check-in counters located in the main departure hall. There are options for self-service kiosks, where you can print boarding passes and baggage tags, or you can approach the staffed counters for full-service assistance.

The check-in process is generally efficient, especially if you’ve checked in online beforehand. Hawaiian Airlines staff are often praised for their friendly and welcoming attitude, reflecting the airline’s island hospitality from the moment you arrive at the terminal. Whether you need help printing documents or checking extra bags, their service is known to be courteous and approachable.

Baggage drop-off is well-managed, though it’s always best to arrive at least 2–3 hours ahead of an international flight or during busy travel times to avoid delays. Hawaiian Airlines enforces standard baggage policies, and their agents typically assist with any questions about fees or allowances.

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Security Screening and Wait Times

Security at TBIT is operated by the Transportation Security Administration (TSA) and offers both standard lanes and TSA PreCheck for eligible travelers. Wait times vary depending on the time of day, but overall, the process is smooth and orderly. Security agents maintain professionalism while moving lines along quickly.

Because Hawaiian Airlines flights often depart for Hawaii in the morning or afternoon, these can be peak times—so early arrival is encouraged. Families, seniors, and passengers needing assistance will find TSA and airline staff to be helpful in guiding them through.

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Amenities and Dining Options

One of the standout features of the Hawaiian Airlines LAX Terminal experience is the modern selection of amenities within TBIT. Once you’re through security, you enter a world of dining, shopping, and relaxation. Whether you're looking to eat, shop, or simply relax before your flight, there’s something for everyone.

Dining options range from quick bites like Shake Shack and Starbucks, to upscale eateries such as ink.sack, 800 Degrees Pizza, and Umami Burger. Vegetarian, vegan, and gluten-free options are also available, giving travelers with dietary preferences plenty of choice.

You’ll also find a number of luxury and boutique shops, including high-end brands like Gucci, Burberry, and Tumi—perfect if you’re in the mood for last-minute shopping or just window browsing.

If you need to charge your devices, charging stations and USB ports are located throughout the terminal. The free Wi-Fi is fast and reliable, great for streaming, working, or messaging loved ones before your flight.

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Hawaiian Airlines Customer Service

A key highlight of the Hawaiian Airlines experience at LAX is the customer service. Staff members often greet you with a smile, and their relaxed, island-style hospitality helps ease pre-flight stress. Passengers frequently compliment the airline’s ground crew for being warm, helpful, and informative.

Whether you’re traveling with young children, seniors, or just need a bit of extra guidance, Hawaiian Airlines agents at LAX are typically more than willing to go the extra mile. This creates a smooth and pleasant pre-boarding experience that sets a positive tone for the rest of your trip.

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Boarding Experience and Gate Areas

Hawaiian Airlines typically boards from the gates located in the west wing of TBIT, which are equipped with comfortable seating, digital displays, and announcements. Boarding is done in groups and is generally on time. Gate agents keep the process organized, and announcements are clear and easy to understand.

The boarding gates also offer nearby restrooms and concessions, so you can grab a snack or take care of any last-minute needs without straying far from your flight.

Final Thoughts: Hawaiian Airlines LAX Terminal Review

Traveling through the Hawaiian Airlines LAX Terminal is, for the most part, a pleasant and stress-free experience. From the clean, spacious terminal layout to the helpful and friendly staff, the airline lives up to its reputation of offering top-notch service even before you board.