Ethiopian Airlines Shanghai Office +1-855-742-0149

Ethiopian Airlines, the flag carrier of Ethiopia and one of Africa’s most prominent and award-winning airlines, operates a dedicated office in Shanghai, China. Strategically located in one of Asia’s most dynamic commercial hubs, the Ethiopian Airlines Shanghai Office plays a vital role in connecting Chinese travelers to Africa, the Middle East, Europe, and the Americas through the airline’s extensive international network.

A Gateway to Africa from China

Shanghai is a major global city and a key gateway for international travel to and from China. Ethiopian Airlines has recognized the importance of this market and has established a strong presence in the city. The Shanghai Office supports the airline’s direct flights between Shanghai Pudong International Airport (PVG) and Addis Ababa Bole International Airport (ADD)—the airline’s central hub.

From Addis Ababa, passengers can connect seamlessly to over 130 destinations across Africa, the Middle East, Europe, Asia, and the Americas. This route offers one of the fastest and most convenient options for passengers traveling between China and the African continent.

Services Offered at the Shanghai Office

The Ethiopian Airlines Shanghai Office offers a wide range of services designed to assist both individual travelers and corporate clients. These services include:

• Flight Reservations and Bookings: Assistance with booking one-way, round-trip, or multi-city flights.

• Ticketing Services: Issuance and re-issuance of flight tickets, refund processing, and fare inquiries.

• Travel Information: Up-to-date information on flight schedules, baggage allowances, visa requirements, and COVID-19 travel protocols.

• Group Travel and Corporate Services: Tailored services for businesses, organizations, and travel agencies planning group travel or corporate events.

• Customer Support: Multilingual support provided in English and Mandarin to address passenger inquiries, special assistance requests, and loyalty program support.

• ShebaMiles Program Assistance: Help with enrollment, mileage accrual, redemptions, and tier upgrades within Ethiopian Airlines' frequent flyer program, ShebaMiles.

The Shanghai Office staff are trained to handle a wide range of customer needs professionally and efficiently. Whether it’s a business executive flying to Johannesburg, a student heading to Nairobi, or a tourist exploring Cape Town, the office provides helpful support throughout the travel planning process.

Location and Accessibility

The Ethiopian Airlines Shanghai Office is centrally located for easy access by public transportation or private vehicle. The specific address, contact numbers, office hours, and directions are typically available on the official Ethiopian Airlines website.

Travelers are encouraged to call ahead or schedule appointments during peak travel seasons to ensure timely service, especially for complex travel arrangements or group bookings.

Why Choose Ethiopian Airlines?

Ethiopian Airlines has earned a reputation as Africa’s most successful and innovative airline. With over 75 years of experience, it combines African hospitality with international standards. Here’s why many travelers choose Ethiopian Airlines from Shanghai:

1. Extensive Route Network

Ethiopian Airlines connects Shanghai to major cities in Africa such as Lagos, Nairobi, Accra, Addis Ababa, Johannesburg, and Kigali. The airline’s hub in Addis Ababa is one of the most efficient transit airports in Africa, ensuring smooth connections.

2. Modern Fleet

The airline operates one of the youngest and most modern fleets in the world, including Boeing 787 Dreamliners and Airbus A350 aircraft. These aircraft offer state-of-the-art cabins, fuel efficiency, and improved passenger comfort.

3. On-Time Performance and Reliability

Ethiopian Airlines consistently ranks among the most punctual airlines in Africa and has won multiple awards for its reliability and service standards. Its dedication to operational excellence has made it a preferred carrier for travelers in the region.

4. Award-Winning Service

The airline has received numerous international accolades, including "Best Airline in Africa" and "Best Business Class in Africa" by SKYTRAX. The in-flight service includes a wide selection of meals, entertainment, and attentive cabin crew trained to international standards.

5. Competitive Fares

Ethiopian Airlines is known for offering competitive ticket prices on routes to and from Africa, making it a cost-effective choice for both economy and business class travelers.

6. Strong Safety Record

With adherence to international safety protocols and continuous investment in training and technology, Ethiopian Airlines maintains one of the best safety records in the industry.

Connecting Cultures, Expanding Opportunities

The Shanghai Office plays a crucial role in strengthening China-Africa ties—not just through travel, but also through trade, education, and cultural exchange. As the volume of trade and investment between China and African nations continues to grow, so does the need for reliable, efficient air travel. Ethiopian Airlines has positioned itself as a strategic link in this global connection.

Additionally, the airline has been instrumental in transporting medical supplies, cargo, and aid during times of crisis, including during the COVID-19 pandemic, when it played a key role in delivering essential goods between China and Africa.

Support for Chinese Travelers

Understanding the unique needs of Chinese passengers, the Shanghai Office and the airline offer:

• Chinese-speaking staff

• Chinese-language booking tools and website sections

• Chinese cuisine options on long-haul flights

• WeChat support and mobile check-in via Chinese platforms

These efforts reflect the airline’s commitment to making travel easy and accessible for passengers in China.

Group Travel, Corporate Travel, and Travel Agents

The Ethiopian Airlines Shanghai Office offers special packages and support for:

• Educational institutions and student groups

• Business delegations

• Tour operators and travel agencies

• Conferences, exhibitions, and corporate events

Dedicated staff can assist with fare negotiations, seat blocks, visa letters, and logistics coordination for large groups. Travel agents can also register to work closely with Ethiopian Airlines to access special fares and commissions.

Sustainability and Social Responsibility

Ethiopian Airlines Office in Shanghai is committed to sustainability and corporate social responsibility. The airline invests in environmentally friendly aircraft, implements fuel efficiency practices, and supports various community development programs across Africa. Its training academy in Addis Ababa is one of the largest aviation academies in Africa, promoting skills development for the next generation of aviation professionals.

Conclusion

The Ethiopian Airlines Shanghai Office is more than just a customer service center—it is a vital link between China and the African continent. With its friendly staff, comprehensive services, and a strong commitment to customer satisfaction, the office ensures that passengers from Shanghai and surrounding regions can access the world with ease and confidence.

Whether you're flying for business, education, tourism, or family visits, Ethiopian Airlines stands ready to serve you with professionalism, efficiency, and world-class African hospitality.