Hainan Airlines Cancellation Policy: Refund & Fees | SkyFlyWithUs

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To help you understand the Hainan Airlines Cancellation Policy we are here to help! Whether you need to cancel your flight due to personal circumstances or changes to your travel schedule, the policy will vary depending on your ticket type and reason. We have broken down the Hainan Airlines Policy below to help you make informed choices

The cancellation is divided into two types by Hainan Airlines, voluntary cancellation and involuntary cancellation. According to the type of cancellation and the conditions of your ticket fare, the refund, service charge and processing time will be different.

Understand Hainan Airlines Cancellation Fees

The Hainan Airlines cancellation fees apply only to voluntary cancellations and will depend on the terms and conditions of the fare purchased.

A full refund is issued by subtracting the refund fee from the original ticket price. Partial tickets will have the value of the used segments deducted from the total ticket price along with the refund fee.

Infant tickets (non-occupying) generally do not incur a refund fee. Special fares and promotional fares often have higher cancellation fees and sometimes no refund is possible. Please check the fare conditions at the time of booking to confirm what the cancellation fee will be.

Hainan Airlines Refund Policy

According to the Hainan Airlines Refund Policy the airline has differentiated the voluntary from the involuntary cases.

The following terms are for voluntary refunds: Refundable amount is:

Unused, complete ticket Original fare less refund fee

Partially used ticket Original fare less refund of value of used segments, tax added and refund fee

Government taxes and fees that are not refundable. Change fees paid on a ticket that has already been changed.

Involuntary refunds result from: Hainan Airlines operating a flight, leaving greater than 15 minutes early or later, changing the routing, upgrading or degrading the cabin class or being unable to operate the booked flight:

Unused full tickets are refunded in full, minus the fare and refundable taxes and there is no cancellation charge.

For partially used tickets they will be refunded for the remaining sections, once again without charge.

Returns will generally be refunded to the original payment method. Hainan Airlines handles a valid refund within 7 working days (excluding bank processing time).

Flight Cancellation from Hainan Airlines

The flight cancellation done by Hainan Airlines is considered to be an involuntary one. With the involuntary flight cancellation, travelers are supposed to be given an option of choosing between a full, partial, or penalty-free refund or even a chance of being able to change the flight plans whenever possible. 

In case there is a delay or cancellation announcement made by the airline, travelers that have not been voluntarily canceled at that point of time are eligible to move on to involuntary refunding or changing. But in case of voluntary cancellations having been made beforehand, these fees will still apply.

Hainan Airlines Ticket Cancellation

For a standard Hainan Airlines Ticket Cancellation, follow these steps:

1. Log into your booking on the Hainan Airlines website or app, or contact the original booking agent.

2. Confirm whether the cancellation is voluntary or involuntary.

3. Submit the refund request while the ticket is still within its validity period (generally up to 13 months from the date of issue or the start of travel).

4. Provide any required supporting documents (for example, medical certificates in illness cases).

5. Keep the booking reference and refund confirmation for tracking.

Requests submitted after the ticket validity period may be refused. Printed electronic itineraries must usually be returned if they were issued.

Conclusion

Knowing the difference between voluntary and involuntary rules under the Hainan Airlines Cancellation Policy protects your money and reduces stress when travel plans change. Flexible tickets generally offer better refund options, while discounted fares often come with higher fees or restrictions. Always review the specific conditions attached to your booking and act within the stated time limits. If you need help checking your ticket type or starting a cancellation request, Skyflywithus is available to guide you through the process.

Frequently Asked Questions

Are Hainan Airlines tickets fully refundable?

Only if the fare rules allow it or the cancellation is involuntary. Most discounted tickets carry refund fees or may be non-refundable.

How long does a Hainan Airlines refund take?

Valid applications are usually processed within 7 working days, not including bank processing time.

Can I cancel a Hainan Airlines ticket for free within 24 hours?

Some bookings purchased directly may qualify for free cancellation within 24 hours if the first flight is at least 7 days away. Always confirm with the airline or booking channel.

What happens if my Hainan Airlines flight is cancelled by the airline?

You are entitled to a full refund of unused portions with no cancellation fee, or you may accept rebooking options.

Do infant tickets have cancellation fees?

Non-seat infant tickets are generally exempt from refund fees on Hainan Airlines.