The Etihad Airways Amman Office helps travelers with service points which are available for travelers requiring assistance when planning and travelling. This service covers assistance with flight bookings, ticket changes, cancellations, refunds, rebooking and other itinerary updates. The service points may also provide assistance on baggage allowance, excess baggage, seat bookings, check-in procedures, boarding requirements, travel documents, and other general travel support topics. If you require more assistance, you may ask for accessibility services and facilities, family or group booking, wheelchair assistance, and other special services. Connecting flights assistance will help travelers with transfer arrangements, schedule changes, and onward travel information. Frequent flyers may receive help with frequent flyer accounts, reward points, and benefits.