NWSC recognized with the digital champion in the utilities award at the 12th Digital impact awards Africa.

On Friday 14th November 2025, The National Water and Sewerage Corporation (NWSC) won the digital champion in the Utilities and Government Services Digital Excellence Award at the 12th edition of the Digital Impact Awards Africa 2025. 

The awards were presented at the Kampala Serena Hotel During the Digital and Financial Inclusion Summit, held at Serena hotel to discusses the future of digital and financial services across Africa under the theme “Maximizing the Digital Dividend.”

The award was attributed to NWSC’s consistent and impactful use of digital platforms to enhance customer service, streamline operations and drive inclusion across the country.

The NWSC’s digital channels have been praised for their convenience, efficiency and accessibility, allowing customers to skip physical queues, access the Digital Self Service Portal or the mobile app, and utilize 24/7 access to account information and bill payment history.

The systems also support multiple payment options, including mobile money and mobile banking apps, and the shift to e-bills has enhanced transparency in billing practices.

John Fisher Sekabira, Manager of Marketing and Digital Communications, was also recognized, winning the Public Sector Digital Communications Champion of the Year award for his efforts in digital outreach.

The Digital impact awards Africa celebrates organizations that are spearheading the use of digital mediums to better serve their communities, including the under banked and under served population.