Leaked docs reveal Prime Video viewers are ditching shows due to catalog errors
Inaccuracies include incomplete titles, missing episodes, bad translations, incorrect artwork, and more.
JoriPress
- A report suggests that Amazon Prime Video’s content catalog contains many inaccuracies, such as incomplete titles, missing episodes, bad translations, incorrect artwork, and more.
- These inaccuracies are causing viewers to abandon shows.
- Amazon launched an internal initiative to address these issues and avoid customer complaints.
Amazon’s Prime Video service has some great family movies on offer, and you can also catch some great streaming shows on it too. Despite the good catalog, users seem dissatisfied with the service, primarily because of a rather mundane reason: catalog errors.
According to a report from Business Insider citing leaked internal documents, Prime Video has a lot of inaccurate content details. These include incomplete titles, missing episodes, and bad translations. 60% of all content-related customer-experience complaints for Prime Video in 2023 are said to be about catalog errors. Amazon received almost 10,000 complaints on “season integrity,” which includes defects such as missing episodes, inconsistent playback options, and wrong content availability.
