How to Resolve QuickBooks Error PS038 When Running Payroll?

Updating QuickBooks can be a difficult task if users face varied error messages indicating error codes. QuickBooks Error code PS038 belongs to this series and this error is experienced during the submission of the paychecks online. The error has also been reported when clicking on “Online to send" option.

As a result, this issue hinders the processing of the paychecks and also obstructs the update process. Learn the methods to rectify it, and the causes leading to it, all included in this article.

Factors behind QuickBooks Error PS038

Principle factors that could promote the eminence of this issue are:

• QuickBooks version used to process paychecks is not compatible with the computer.
• The payroll subscription is expired.
• Very sluggish system, or extremely slow net connectivity.
• Not possessing admin rights to go for the updates.

Some easy solutions to troubleshoot QuickBooks Error PS038

Follow the below given methods in order to rectify the QuickBooks payroll error PS038:

Solution 1: Run the update as an admin

• Proceed by right-clicking on the QB icon and opting for Run as Administrator
• When QB loads up, go to Help tab, then Update QuickBooks Desktop. Click on Get Updates to start the process.

Solution 2: Try sending Payroll Data

• Run QuickBooks, then go to Employees.
• Now, go to My Payroll Service, and then the Send Usage Data

• Click on Send All

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Solution 3: Running Verify and Rebuild Tool

• Run QuickBooks, then visit the File menu, and then to Utilities.
• Click on Verify Data, choose the Company file, then hit on Ok.

• In case of data integrity problems, go for the Rebuild Data

• For this, choose Verify data in the Utilities.
• Backup the file, when asked for, and start the process.
• Then, go to Edit , and click Find option. Now, go to Advanced, and choose filter
• Now, click on Detail Level and Summary
• Within the filter, click on Online Status, and choose Online to Send
• Now, go to Find and search for paychecks, and enter the correct details.
• Dave the file to Excel, and hit on Paycheck Detail.
• Check the first paycheck, and go to Review Paycheck

• Now, visit the Earning Section, and type same earning item as the previous one.
• Net Pay Locked will show on the screen, there, hit on No.
• Choose Rate field of the new earning item and do not change Tax and Net pay
• Click Yes in the Past Transaction message, then, go for Save and Close.
• Now, run paycheck, then go to payroll Details
• Remove recently typed earning item and go for Save and Close tab.
• Error code PS038 should be fixed.

Solution 4: Review inconsistent paychecks

• Go to Edit menu, then to Search, and then to Advanced.
• Choose Filter tab, and within filter out list, go for degree of detail.
• Opt for summary and then the online status
• Go with send to online
• Review and note any inconsistency and get it resolved.

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