Google can keep your phone if you send it in for repair with non-OEM parts

It turns out the rule went into effect last year.

Google can keep your phone if you send it in for repair with non-OEM parts
google pixel 8 pro camera bar with google logo
Credit: Ryan Haines / Android Authority
  • Google says it will not return a device if it has non-OEM parts.
  • This stipulation is just another in a growing number of anti-consumer practices

Last week, Samsung found itself embroiled in a controversy of its own making when it was discovered that the company was forcing independent repair shops to snitch on customers who had devices with non-OEM parts installed. Now Google has also landed in hot water for similar anti-consumer behavior.

Like many other phone makers, Google has a self-repair program for servicing your damaged or malfunctioning Pixel device. As its support site explains, there are options to get repair tools, manuals, and certified parts so you can fix up your Pixel like new. Owners can also choose to simply send their device in to have it repaired professionally.